airports of the world in the airport services quality (ASQ) by the
global body, Airports Council International (ACI).
While Hyderabad's Rajiv Gandhi Airport retained the number one
position for the second year in a row among 49 airports handling 5-15
million passengers per annum (mppa), Indira Gandhi International
Airport came fourth in a group of 19 airports in the 25-40 mppa
category.
position for the second year in a row among 49 airports handling 5-15
million passengers per annum (mppa), Indira Gandhi International
Airport came fourth in a group of 19 airports in the 25-40 mppa
category.
Mumbai's CST International Airport, run by GVK-led consortium, ranked
in the 15-25 mppa category, the ACI said.
in the 15-25 mppa category, the ACI said.
While the Indian airports ranked among the top in different
categories, the ACI declared Incheon inSeoul, Changi in Singapore,
airports in Hong Kong, Beijing and Shanghai Pudong as the overall top
'best airports worldwide'.
categories, the ACI declared Incheon inSeoul, Changi in Singapore,
airports in Hong Kong, Beijing and Shanghai Pudong as the overall top
'best airports worldwide'.
The rankings were done on the basis of a global ASQ survey by the ACI
of 153 airports, including 6 Indian ones.
of 153 airports, including 6 Indian ones.
The survey, which gets a representative sample of flights,
destinations and passenger groups served by the airport, is intended
to get feedback from users on a range of service delivery parameters.
ACI audits the process to ensure compliance and validates the results.
destinations and passenger groups served by the airport, is intended
to get feedback from users on a range of service delivery parameters.
ACI audits the process to ensure compliance and validates the results.
The awards will be formally presented in April at the ACI's
Asia-Pacific Regional Conference to be held here.
Asia-Pacific Regional Conference to be held here.
This was announced by P S Nair, who has been promoted as CEO
(Corporate Airport Sector) of the GMR Group which leads the Delhi
International Airport Limited (DIAL) consortium. Till last month, he
was the DIAL CEO.
(Corporate Airport Sector) of the GMR Group which leads the Delhi
International Airport Limited (DIAL) consortium. Till last month, he
was the DIAL CEO.
In DIAL, Nair was replaced by I P Rao while the Hyderabad airport,
also run by GMR-led joint venture, now has Vikram Jaisinghani as its
CEO.
also run by GMR-led joint venture, now has Vikram Jaisinghani as its
CEO.
Nair said the Hyderabad airport has improved on its ASQ rating which
now stands at 4.51 and retained the top slot in its category
consecutively for the second year.
now stands at 4.51 and retained the top slot in its category
consecutively for the second year.
On the IGI airport, he said the ASQ ratings improved "immensely" after
the plush new Terminal-3 became operational last year.
the plush new Terminal-3 became operational last year.
To questions, he said a few areas on which the Delhi airport was
lacking included value for money, inadequate shopping facilities and
the ease of reaching the airport. "We are looking to improve these
areas," Nair said.
lacking included value for money, inadequate shopping facilities and
the ease of reaching the airport. "We are looking to improve these
areas," Nair said.
ACI Director General Angela Gittens said airports in the Asia Pacific
"made clean sweep" in the category of 'best airports worldwide' as
they did last year.
"made clean sweep" in the category of 'best airports worldwide' as
they did last year.
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